At Cousins we pride ourselves on our choice, quality and value.
Our whole ethos is to deliver an unrivalled shopping experience – offering the best choice of quality furniture and furnishings, beautifully displayed in inspirational stores and at the same time giving exceptional levels of customer service.
We fully appreciate that buying furniture is not an everyday event and that customers need confidence and reassurance when making what can be quite a considerable investment.
Some of the reasons that our existing customers cite for shopping with us are as follows:
- We’re a family business
Being family owned and managed lends itself to a more personal service.
- Established for over 27 years
Giving us great experience in retailing household furniture. Indeed, our original family business was founded over 90 years ago.
- Very financially secure
We own all 5 of our sites, meaning that we don’t pay rents and have no outstanding loans.
- Fantastic choice
Each store is more than 85,000ft2 in size meaning that we have more than 6 times the choice of the average furniture shop. Each department is a lot larger than any of the specialists in its field. As well as having a core, commercial range, we are able to be more daring and display things with a wow factor that won’t be seen elsewhere.
- Exceptional quality
This is something that people expect from us. We only deal with the leading brand names and reputable manufacturers. We carefully select the materials and designs to be used, and also audit the factories. All of our products undergo stringent independent testing. We have our own after-sales department, experienced upholsterers and French polishers to back this all up.
- Great value
We have a considerable buying power and very good long term relationships with our suppliers, allowing us to negotiate very keen ongoing prices. In addition, we obtain volume discounts from bulk purchasing many of our ranges. We are also able to offer very attractive payment options, including interest free credit for most of the year.
- Unrivalled levels of display and merchandising
All of our furniture is beautifully displayed in individual room settings, decorated and merchandised to give customers inspiration and ideas for their home.
- Furnish every room of your home all under one roof
This offers our customers greater convenience when shopping and receiving delivery all on one van.
Each store is conveniently located on a major A road – with good bus and train links also. We have large free car parks, disabled facilities, as well as in-store restaurants.
- Large stocks for immediate delivery We have 2 large distribution depots with more than 70,000 square feet of palletised storage space, allowing us to hold large stocks for quick delivery.
- An acclaimed delivery service
Your delivery will be made on a pre-arranged day convenient with yourselves. Our drivers are able to give you an estimated time of delivery to save you waiting in. Upon arrival we’ll position the furniture in the room of your choice, unwrap it and then take-away the packaging for recycling.
- Friendly and helpful staff
Our staff are all well trained and experienced. We pride ourselves on offering valued advice without being too pushy.
- A member of prestigious Industry Associations
We are a member of several, including: AIS (Associated Independent Stores) – a buying group that significantly improves our purchasing power, especially with carpets and beds FIRA (Furniture Industry Research Association) – the industry’s leading testing, research and mediatory body. Furniture Ombudsman – setting industry standards and valuable training initiatives
- Read our reviews
Don’t just believe us, read our customer reviews. All of our customers are asked to independently review our service and products by industry leading review company Feefo.