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  • Privacy Policy

Privacy Policy

Cousins Furniture Stores Limited ("We") are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Cousins Furniture Stores Limited of Springfield Industrial Estate, Manchester Street, Oldbury, West Midlands, B69 4HH.

Information We May Collect From You

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site cousinsfurniture.co.uk and (“our site"). This includes information provided at the time of registering to use our site, ordering goods, subscribing to our service, posting material or requesting further services or information. We may also ask you for information when you enter a competition or promotion sponsored by Cousins Furniture Stores Limited, and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • We may collect personal data about you from Facebook via its Connect functionality. This information includes login details and profile information such as your log-in token, user name and photo and other information from that service as permitted by you and that service.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according
  • To your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that our advertisers may also use cookies, over which we have no control. For more information about cookies please visit About Cookies.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses Made of the Information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form).

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

We may use your personal data for the purposes specified below:

  • We may use comments and opinions to determine similar products and services that may be of interest to you and to provide our service to you and ensure that you are able to interact with our users as permitted by the functionality of the service and your opt in preferences.
  • Information about how you use and connect to the online service will be used to present the platform or framed posts from the platform to you on your device. We will also use this information to determine similar topics, products and services that you may be interested.
  • We will use your contact details to communicate with you directly via phone, text messaging, or email about questions, queries, issues, problems or concerns you and/or users and customers may have. We may also use your contact details to communicate about similar products and offers that we think may be of interest to you. This communication will be in accordance with your marketing op-in preferences.
  • Profile information will be used to provide services and ensure that you are able to interact with our users as permitted by the functionality of the service and your opt in preferences.
  • We will use information about fraudulent activity relating to your account to prevent fraud or crime.
  • Your transactional information and payments will used to process payment for any product or service you purchase from us. We may also use the history of your transactions with us to determine similar products and services that may be of interest to you.
  • We will not track your precise location without your consent. The information about your location may be used to ensure presented content is relevant to the location of the device you used.
  • To help us respond to your queries, concerns, and issues, we will use messages you send to us. We will ensure that you are able to interact with our users as permitted by the functionality of the service and your opt in preferences.
  • Your opt in preference settings will be used to provide notifications, messages, emails, displaying the platform and following other choices you are able to make about how the platform is displayed to you.
  • We may use information about products and services you looked at to send you reminders and further information about these products. We will also use this information to determine similar products and services that you may be interested.

We may anonymise and aggregate any of the information we collect and use anonymised information for testing our technology, researching, data analysis, and to improve our digital platform by developing new products and features.

We process your personal data with your consent, when there is a need fulfil a contract, where required by law, when it is in our reasonable interests to do this and when these interests are not overridden by your legal and data protection rights.

Disclosure of Your Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Cousins Furniture Stores Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions of Supply and other agreements; or to protect the rights, property, or safety of Cousins Furniture Stores Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at our intuitive Contact us form

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Request erasure or deletion of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Request access to your personal data or request correction of the personal data that we hold about you.
  • Object to processing of your personal data or request the restriction of processing of your personal data.
  • Withdraw consent to processing your personal data.

You can exercise the right at any time by contacting us at please use our intuitive Contact us form or Cousins Furniture, Attn: Privacy Manager, Manchester Street, Oldbury, B69 4HH.

Access to Information

The Act gives you the right to access information held about you. Your right to access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed using Contact us form