The Ombudsman

A leading association within the furniture industry, The Furniture Ombudsman is an organisation of which Cousins are proud to be a member, since 2013.

The Furniture Ombudsman specifically provides independent mediation/ legal advice on any matters raised within the industry, and ensures that all concerns are concluded in the correct manner. It is an independent organisation which offers anyone help if they have a service issue and also offers independent furniture inspectors. The Furniture Ombudsman is also recognised by Consumer Direct.

Being a member of The Furniture Ombudsman means that we have pledged to their Code of Conduct; a statement which sets out best practice principles to ensure high standards in product and service. Ultimately The Furniture Ombudsman aims to enhance customer satisfaction and provides reassuring peace of mind for the consumer.

The Furniture Ombudsman is constantly raising the bar for the furniture and home improvement industries, and helps all those involved aim for an effective and efficient service which values honesty, openness and integrity.

To find out more about The Furniture Ombudsman, you can visit their website at